Privacy Policy

Launderra operates from Kwadaso Ohwimase, next to MacSonic House, Kumasi, Ghana. We are responsible for deciding how personal information provided to us for our services and app waitlist is used. For privacy questions or requests, email support@launderra.com or write to us at this address.

This policy covers our website, customer enquiries, service arrangements, and current app waitlist. It is guided by Ghana's Data Protection Act, 2012 (Act 843). The app is not yet available; any different information handling introduced with the app will be explained before you use it.

Depending on how you contact us and the service you request, information may include:

• Your name, phone number, email address, and the messages you send us.
• Pickup or delivery addresses, directions, access instructions, and preferred times.
• Order details, cleaning instructions, and photographs or descriptions you provide about items, work, or a service concern.
• Quotes, payment confirmations, and records needed to manage your order or a dispute.
• Your email address and WhatsApp contact information when you request waitlist updates.

We need a way to contact you to respond to an enquiry. To fulfil an order, we also need the relevant service details and, for collection or delivery, an address and contact number. Without those details we may be unable to respond, confirm an order, or complete the requested service. Other information is optional unless we explain why it is needed. Please avoid sending unrelated sensitive information or card details in messages.

The contact form currently displays fields for your name, email address, and message, but its send button does not transmit those details to Launderra or save a submission. Please contact us by WhatsApp, phone, or email to make sure we receive your enquiry.

In the app-waitlist dialog, entering your email and continuing opens WhatsApp with a prepared message containing that email. The website holds your email temporarily while the signup dialog is open; entering it alone does not register you on the waitlist. WhatsApp may receive information when its link opens. Launderra receives your signup request only when you send the prepared message in WhatsApp.

Your signup asks us to contact you about the Launderra app. It does not subscribe you to unrelated promotions. You can ask us to stop waitlist updates at any time by replying to our message or contacting support. The website does not currently process online payments or provide customer accounts.

The form on our account deletion page sends your registered phone number, contact email address, optional reason and any details you add to our support inbox through our email service provider, Resend. We use this information only to handle your deletion request, including contacting you about ownership verification. See Resend's Privacy Policy for its practices.

We use relevant information to:

• Respond to enquiries, prepare quotes, and confirm requested services.
• Arrange cleaning, pickup, delivery, and updates about an order.
• Keep transaction records and investigate questions, complaints, or refund requests.
• Send app-waitlist updates that you have requested.
• Operate and protect the website and meet applicable legal obligations.

Depending on the purpose, we handle information to take steps you request before an order, perform our agreement with you, meet a legal obligation, or pursue legitimate service and security needs while respecting your rights. We rely on your consent for requested waitlist updates, and you may withdraw it. Accepting our Terms or acknowledging this policy is not consent to unrelated marketing.

Our website is hosted on Vercel. Hosting and network services may process technical information such as your IP address, browser or device information, the pages requested, and request times to deliver the site, diagnose faults, and protect against abuse.

We have not added analytics or advertising tracking scripts to this website. This does not mean that hosting services or external platforms collect no technical information or use no cookies. You can manage cookies through your browser settings; blocking some technologies may affect services you choose to open.

For information about the hosting provider's practices, see Vercel's Privacy Notice. We will update this policy and provide any required choices before introducing new uses that require your consent.

Relevant information is available to the Launderra team members who need it to respond to you or carry out your order. Where necessary, service providers involved in hosting, communications, cleaning, or delivery may handle the information needed for their role. We may also disclose information where required by law or necessary to establish, exercise, or defend a legal claim.

When you choose to use WhatsApp, email, or a linked social platform, its provider handles information under its own policies. See WhatsApp's Privacy Policy for its practices. A link to another service does not make this policy apply to that service, and acknowledging this policy does not authorise unrelated marketing.

Hosting, messaging, and email providers may operate systems in countries outside Ghana. Using these services may therefore involve processing information internationally, where privacy laws may differ. We remain responsible for our own handling of your information under applicable Ghanaian law, including applicable requirements for overseas processing.

Contact us if you would like more information about the providers involved in handling your enquiry or order. Their privacy notices also explain their international processing practices.

We keep personal information only for as long as needed for the purpose it was collected, including providing a service, handling a dispute, and meeting applicable record-keeping or other legal obligations. There is no single fixed period for all records: the type of information and the reason it is needed determine the appropriate period. Information should be deleted or anonymised when it is no longer needed for those purposes.

If you leave the app waitlist, we stop sending its updates and remove information no longer needed for that purpose, except where a record is needed to respect your opt-out or meet a legal obligation. External providers manage their own records under their policies and applicable law.

We aim to use reasonable organisational and technical measures appropriate to the information we handle and limit access to people who need it. No website, messaging service, or storage method can promise absolute security. Please contact us if you suspect that information shared with Launderra has been misused.

Subject to applicable law, you may ask us to:

• Explain whether we hold your personal information and provide access to it.
• Correct information that is inaccurate or incomplete.
• Consider an objection to a particular use of your information.
• Stop processing based on consent when you withdraw that consent.
• Delete or stop using information where the law gives you that right.

To make a request, email support@launderra.com and describe what you would like us to do. We may ask for enough information to verify your identity and find the relevant records. We will respond in accordance with applicable law and explain if a legal obligation or another lawful reason limits what we can do.

To delete your Launderra account and associated data, use our account deletion page. You do not need the app to make the request.

Withdrawing consent does not undo processing that was lawful before withdrawal or prevent processing required on another lawful basis. You can leave the waitlist without affecting your ability to request laundry services.

Please contact us if you have a question or concern about how we handle your information. You also have the right to raise a complaint with Ghana's Data Protection Commission without first completing a complaint with us.

Visit the Data Protection Commission's guidance for individuals to learn about your rights and its complaint process.

We may update this policy when our services, information handling, or legal requirements change. We will revise the last updated date and give further notice or seek consent where required. New app features or new marketing purposes will not be treated as covered by your existing waitlist request.

For the arrangements that apply to booking and using our services, read our Terms & Conditions.