Terms & Conditions

These Terms & Conditions explain how you may use the Launderra website and request our services. Launderra operates from Kwadaso Ohwimase, next to MacSonic House, Kumasi, Ghana. You can contact us using the details at the end of this page.

Our services include wash & fold, ironing and pressing, dry cleaning, stain treatment, shoe care, bag care, home cleaning, and pickup and delivery. Availability depends on your location, the items or work involved, and our capacity. Any specific arrangements we agree with you for an order form part of that order.

Contact us by WhatsApp, phone, or email to discuss a service or request a pickup. A request is confirmed only after we agree the service, location, timing, and price with you. Please check those details and tell us if anything is incorrect.

The website contact form does not currently send messages. To make sure we receive your request, use the contact details on this page. The Launderra app is coming soon; joining its waitlist does not create an account, book a service, or guarantee an app launch date.

Everyday wash & fold is priced by weight, while ironing, dry cleaning, and specialist care may be priced by item. Pickup, delivery, and home cleaning are quoted according to the service requested. We confirm your total and any applicable delivery charges before pickup or the start of the agreed work.

If the items or work differ from your description, we will discuss any revised price with you before doing additional work. Payment methods and when payment is due are agreed with you for the order. This website does not currently take online payments.

Please provide an accurate address, a working contact number, and any directions or access instructions needed for pickup, delivery, or home cleaning. Make sure you or an authorised person is available at the agreed time and that our team can access the agreed location safely.

We confirm service coverage and expected turnaround when arranging your order. Timing depends on the service and the condition of the items. If a delay or access problem affects your order, we will discuss a revised arrangement with you. Let us know when booking if you need your items by a particular date.

Before handing over items or arranging work, please:

• Empty pockets and remove money, jewellery, and other personal belongings.
• Tell us about stains, existing damage, loose trims, colour bleeding, missing care labels, or previous treatments that could affect cleaning.
• Share care instructions and point out delicate, valuable, or unusual items so we can discuss suitable handling before work begins.
• Confirm which items or areas need attention and raise any special requirements, including relevant product sensitivities, before we start.

Please only request work on items or premises you own or are authorised to provide for cleaning. We may need to discuss a different treatment or decline work that cannot be carried out safely or appropriately.

We aim to handle your items carefully and choose treatments suited to their fabric, condition, and care instructions. Some stains, odours, wear, or existing damage cannot be fully removed or restored. We cannot promise that every stain will disappear or that an item will return to its original condition.

Where an item needs special handling or a proposed treatment carries a known risk, we will discuss it with you before proceeding. These practical limits do not remove our responsibility to exercise appropriate care or your rights under applicable law.

Contact us as soon as possible if you need to change or cancel a confirmed order, especially before pickup or work begins. We will explain what can be changed based on the stage of the order and agree the next steps with you.

Refund requests are reviewed case by case, taking into account what was agreed, any payment made, the work already completed, and applicable customer rights. Contact support with your order details and the reason for the request so we can discuss a fair resolution. These terms do not introduce an automatic cancellation fee or a fixed refund entitlement that overrides the law.

Please check your items when they are returned and let us know as soon as you notice anything missing, damaged, or otherwise unsatisfactory. Share your contact details, pickup or delivery date, a description of the issue, and any useful photographs or receipts. This helps us investigate; it does not impose a fixed claim deadline.

We will review the circumstances and discuss an appropriate resolution with you, which may include further cleaning, repair, replacement, a refund, or compensation depending on the issue and applicable law. These terms do not set a compensation cap or exclude responsibility for loss or damage for which we are legally responsible.

Use the website lawfully and provide accurate information when contacting us. Do not impersonate another person, send harmful or unlawful material, interfere with the website, or attempt to access systems or information without permission. Website text, branding, and images belong to Launderra or their respective owners; please ask before reusing them beyond what the law allows.

Links to WhatsApp, social platforms, and other external websites take you to services operated by others. Their own terms and privacy policies apply when you use them. We aim to keep our website accurate and available, but information may change and access may occasionally be interrupted.

Our Privacy Policy explains how information is handled when you browse the website, contact us, use our services, or request app-waitlist updates. Accepting these terms does not give permission for unrelated marketing.

We may update these terms to reflect changes to our services or the law. The last updated date identifies the version shown here. An update does not retrospectively change an existing confirmed order without your agreement or a legal requirement.

These terms are governed by the laws of Ghana. Please contact us first if you have a concern so we can try to resolve it together. You may still use any complaint process, regulator, or court available to you under applicable law.

Nothing in these terms takes away customer rights or excludes obligations that cannot lawfully be limited. Email support@launderra.com or use the contact details below for questions about an order or these terms.